Lofrans' offers a 3 years limited warranty. We ask you to register your product providing the serial number in order to get the warranty. The serial number of the product is reported on a black label put on the body or the base of the windlass. The serial number is made by a prefix of 2 or 4 letters plus a number (e.g. AL 001000 or PJX2 002548).
Privacy Notice: The data stored will be used from Lofrans' to send the information required and they will not be made available to any third party!
Lofrans' guarantees that in a normal use and by meeting the maintenance programs, the windlass is covered by a warranty for a period of 3 years from the date of purchase by the end user, subject to the conditions, limitations, and exceptions listed hereunder. Any product that proves to be defective in a normal use during this period will be repaired or replaced at the choice of Lofrans'
Conditions and limits
Lofrans' liability will be limited to the repair or replacement of all parts of the product that show material or processing defects
Lofrans' is not liable for the wrong choice of the anchor windlass by the purchaser
Lofrans' will not be liable in any whatsoever manner for failures, or any consequent damage deriving from:
use of the anchor windlass in an application for which it was not designed or envisaged
corrosion, degradation by UV rays and wear
non-observance of the maintenance plan
wrong or unsuitable installation of the product
any modification or alteration of the product
conditions of use beyond the specifications and the performances of the product
Except for different directives given directly by Lofrans', any product subject to a warranty request must be returned to Lofrans', which will analyze the problem
The warranty does not cover the accessory costs met for interventions, removal, transport, and installation of the product
Maintenance carried out by persons not authorized by Lofrans' will invalidate this warranty
The Lofrans' products are intended to be used only in a marine environment. Lofrans' is not liable should these products be used differently
The cover under warranty of the following components is limited to a period of one year from the date of purchase by the ultimate user:
Electric motors and related electric equipment
Hydraulic pumps, valves, and actuators
Gaskets and seals
Products used on charter boats
The liability of Lofrans' on this warranty is intended dependent on meeting the regulations and laws in force. Lofrans' is not liable for any other kind, such as:
Any loss of turnover, advances, or direct or indirect profits, or any other financial loss
Damages, costs or expenses payable to third parties
Damages to yachts or equipment
Death or personal injuries (unless caused by negligence of Lofrans')
Certain States and Countries do not allow the exclusion or limitation of incidental or consequential damages, therefore the aforementioned limitations or exclusions might not be applicable.
Every request for intervention under warranty will be made promptly and in writing by the ultimate user to the local Lofrans' assistance center.
Clause of termination
If any whatsoever clause of this warranty will be invalidated by a Judge or other competent authority, the validity of the remaining clauses of this warranty and the rest of the clause in question will not be affected.
This warranty is governed by the laws and in compliance with the Italian Laws or the State or Country in which the ultimate user is domiciled at the time of purchase of the product.